Privacy Policy


Last Updated: September 30, 2024.

At the 903np, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or products. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information when you use our website or services, including:

  • Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and other information you provide when requesting appointments or contacting us.

  • Medical Information: Health information provided during appointment requests or consultations.

  • Usage Information: Information about how you interact with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

  • Provide healthcare services and support.

  • Schedule appointments and communicate with you.

  • Personalize your experience and respond to inquiries.

  • Improve our website and services.

  • Send you updates or promotional material (if you have opted in to receive them).

We will not use your information for any purpose beyond what is described without your explicit consent.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, website hosting).

  • Legal Requirements: When required by law or to protect the rights, safety, or property of The 903NP, our employees, or others.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and enable certain features. You may disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is completely secure.

6. Your Rights

Depending on where you reside, you may have certain rights regarding your personal information, such as:

  • Access and Correction: You may request to access or correct your personal information.

  • Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.

  • Opt-Out: You may opt out of receiving promotional communications by contacting us directly.

To exercise these rights, please contact us at [email protected].

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services constitutes acceptance of these changes.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

the903np:

Email: [email protected]

Phone: (903) 903-0903

Address: 2221 HG Mosley Pkwy, Suite 101, Longview TX 75604

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What inspired the name, “the903np”?

Years ago, our founder, Charlsie, relocated to Dallas to work for a large hospital system where patients coming from East Texas for higher levels of care were affectionately known as “the 903-ers.” As a proud “903-er” herself, Charlsie initially thought the nickname just identified the area code, but soon recognized that being known as "a 903-er" was often synonymous with high risk, complex medical conditions. This realization inspired her to build a practice based on proactive prevention and wellness strategies, prioritized assessments and referrals, appropriate screenings, early diagnosis, advocated treatment options, and fully transparent collaboration with her patients regarding their individual plans of care.

When it came time to name her practice, “the903np” felt like the perfect way to truly capture her mission to serve the health and wellness needs of her community. The lowercase typeset speaks to Charlsie’s humility toward the greater mission of her “903” community. Her vision is to come alongside patients and together, form a healthier community by providing improved access to care with a personalized approach. At the903np, we educate, empower, and equip patients to achieve a better quality of life to alleviate symptoms, fostering a supportive environment where everyone can thrive.

What Services do you Offer at The903NP?

•        Adult Primary Care / Internal Medicine & Preventative Care

•        Management of Acute and Complex Medical Illnesses

•        Functional Medicine Consultations & Personalized Comprehensive Testing

•        Supervised Weight Loss & Supplement Support

•        Gut Health & Nutritional Screenings

•        Pharmacogenomic and Biogenetic Screenings

•        Medical Management of Common Mental Health Disorders including ADHD, Anxiety & Depression

•        Holistic & Wellness Based, Root-Cause Approach to Symptoms

•        Concierge Membership Option – Great cost-savings option for those without insurance that want unlimited access to the provider with guaranteed same-day or next-day appointments.

•        Urgent Pre-Operative Evaluations

•        In-Office and In-Home IV Hydration Services*

•        Minor In-Office Procedures

•        Wellness Evaluations

•        Hospital and Emergency Room Follow-Ups

•        In-Home Appointments*

How much do your appointments cost?

  • New Patient Appointment: $150

  • Previously Established PCP Patient: $100 for initial visit if booked before Jan 1, 2025.

  • Follow-Up Appointment: $75

  • Telemedicine Visits: $75

  • All other visits will vary.

    Reach out to discuss your goals and we will be happy to go over pricing.

Can you help with holistic and natural treatment options?

Absolutely! Our approach combines traditional medical care with holistic options, focusing on nutrition, gut health, and overall wellness. We work together to create a personalized plan that fits your needs.

Do You Treat Children at THE903NP?

the903np only sees patients that are 18 years and older.

How do I schedule an appointment?

You can conveniently schedule your appointment by clicking here or by contacting our office at (903) 903-0903.

Is it OK to text 903-903-0903 After Hours?

Of course! You can text the903np any time, day or night. Improving access to care is of utmost importance to us. We will respond as soon as possible.

Do you accept insurance?

At this time, the903np does not file insurance claims directly. However, we will provide you with a receipt for your services, which you can use for reimbursement. We're available to assist you with the filing process with your individual insurance carriers.

Will my insurance Agency reimburse me for the cost of my visit?

It is impossible to predict every insurance carrier's process, so we recommend that you reach out to your insurance carrier and ask them if they reimburse for medical practices that do not accept insurance.

Do You Accept Payments with My HSA or FSA card?

We sure do! All services provided by the903np should fall under allowable services for Health Savings Accounts and Flexible Spending Accounts.

How does direct primary care differ from traditional primary care?

Patient-centered care is at the core of direct primary care (DPC). As a DPC provider, the903np operates free from the demands and restrictions imposed by insurance carriers in traditional primary care settings. This freedom allows us to prioritize meaningful interactions tailored to your needs during each visit. We offer flexible scheduling options, including after-hours, in-home, and virtual visits, to accommodate you and your family. With our direct pay model, you pay an upfront, flat rate for each visit, avoiding unexpected fees and complicated insurance processes. This approach keeps our operating costs lower and enables us to focus entirely on unrushed, exceptional care at every appointment.

How does the dpc model keep costs lower and how does that affect me?

Operating under insurance-based models demands significant time and additional staff for organizing, reviewing, filing, and managing payment claims to third-party payers. By choosing to forgo insurance, we can minimize hiring and overhead costs, enabling us to see fewer patients while providing a higher quality of care.

What can I expect during my first appointment?

Your first appointment is scheduled for one hour, where we take the time to understand your health history, your current concerns, and your wellness goals.

Do you offer same-day appointments?

Yes, we offer same-day appointments both in office and via telemedicine. Book your same-day appointment now by clicking here or by contacting our office at (903) 903-0903 to check for same-day availability.

What is your cancellation policy?

We understand that things can happen, but kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. If you have to cancel or reschedule your appointment within 24 hours of your appointment time, a $50 cancellation fee will apply.

How do I get in touch if I have questions after my appointment?

You can reach us at (903) 903-0903. Remember, you may call or text if you have any questions after your appointment. We’re committed to improving your access to care and ensuring you have the support you need, when you need it.

Where are you located, and what are your hours of operation?

We are located at 2221 HG Mosley Pkwy, Suite 101, Longview TX 75604. Our office hours are Mon-Thurs 9:00 am-4:30 pm and Fri 9:00 am-3:00 pm. After hours and weekends hours upon request.. Please visit our Contact Us page for any questions.