Terms & Conditions


Last Updated: September 30, 2024.

Welcome to The 903NP ("we," "us," or "our"). By accessing or using our website, services, or products, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully, and contact us if you have any questions.

1. Acceptance of Terms


By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you may not use our services.

2. Medical Disclaimer


The information provided on this website is for informational purposes only and is not intended as a substitute for medical advice, diagnosis, or treatment. Always consult with your healthcare provider regarding your specific health concerns. The content is not meant to replace a personal consultation with a licensed healthcare professional.

3. Use of Services


The services provided by The 903NP are intended for residents of Longview, TX, and surrounding areas. You agree to use our services responsibly and understand that any misuse or abuse of our services may result in termination of your access.

4. Appointment Scheduling


Our appointment request feature is for your convenience. We do our best to accommodate your requested times, but availability is not guaranteed. We will contact you to confirm appointment details. Please do not share any personal medical information via the appointment request form.

5. Fees and Payment


Fees for consultations and other services are listed on our website and are subject to change. Payment is required at the time of service, unless otherwise specified. We accept various payment methods for your convenience.

6. Cancellations and Refunds


If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 24 hours' notice. Failure to provide adequate notice may result in a cancellation fee. Refunds are provided at our discretion.

7. Privacy Policy


Your privacy is important to us. Please refer to our Privacy Policy

for information on how we collect, use, and protect your personal information.

8. Links to Third-Party Websites


Our website may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or assume any responsibility for the content or practices of these third-party sites.

9. Intellectual Property


All content on this website, including text, images, logos, and graphics, is the property of The 903NP or its licensors and is protected by copyright and trademark laws. You may not use, modify, or distribute any content without prior written consent.

10. Limitation of Liability


To the fullest extent permitted by law, The 903NP is not liable for any damages arising from the use of our website, services, or products, including but not limited to direct, indirect, incidental, punitive, or consequential damages.

11. Indemnification


You agree to indemnify and hold harmless The 903NP and its affiliates, employees, and agents from any claims, liabilities, damages, or expenses resulting from your use of our website or services.

12. Governing Law


These Terms and Conditions are governed by and construed in accordance with the laws of the state of Texas. Any disputes arising from these terms shall be resolved exclusively in the courts of Texas.

13. Changes to Terms


We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of these changes.

14. Contact Information


If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

the 903np

Email: [email protected]

Phone: (903) 903-0903

Address: 2221 HG Mosley Pkwy, Suite 101, Longview TX 75604

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What inspired the name, “the903np”?

Years ago, our founder, Charlsie, relocated to Dallas to work for a large hospital system where patients coming from East Texas for higher levels of care were affectionately known as “the 903-ers.” As a proud “903-er” herself, Charlsie initially thought the nickname just identified the area code, but soon recognized that being known as "a 903-er" was often synonymous with high risk, complex medical conditions. This realization inspired her to build a practice based on proactive prevention and wellness strategies, prioritized assessments and referrals, appropriate screenings, early diagnosis, advocated treatment options, and fully transparent collaboration with her patients regarding their individual plans of care.

When it came time to name her practice, “the903np” felt like the perfect way to truly capture her mission to serve the health and wellness needs of her community. The lowercase typeset speaks to Charlsie’s humility toward the greater mission of her “903” community. Her vision is to come alongside patients and together, form a healthier community by providing improved access to care with a personalized approach. At the903np, we educate, empower, and equip patients to achieve a better quality of life to alleviate symptoms, fostering a supportive environment where everyone can thrive.

What Services do you Offer at The903NP?

•        Adult Primary Care / Internal Medicine & Preventative Care

•        Management of Acute and Complex Medical Illnesses

•        Functional Medicine Consultations & Personalized Comprehensive Testing

•        Supervised Weight Loss & Supplement Support

•        Gut Health & Nutritional Screenings

•        Pharmacogenomic and Biogenetic Screenings

•        Medical Management of Common Mental Health Disorders including ADHD, Anxiety & Depression

•        Holistic & Wellness Based, Root-Cause Approach to Symptoms

•        Concierge Membership Option – Great cost-savings option for those without insurance that want unlimited access to the provider with guaranteed same-day or next-day appointments.

•        Urgent Pre-Operative Evaluations

•        In-Office and In-Home IV Hydration Services*

•        Minor In-Office Procedures

•        Wellness Evaluations

•        Hospital and Emergency Room Follow-Ups

•        In-Home Appointments*

How much do your appointments cost?

  • New Patient Appointment: $150

  • Previously Established PCP Patient: $100 for initial visit if booked before Jan 1, 2025.

  • Follow-Up Appointment: $75

  • Telemedicine Visits: $75

  • All other visits will vary.

    Reach out to discuss your goals and we will be happy to go over pricing.

Can you help with holistic and natural treatment options?

Absolutely! Our approach combines traditional medical care with holistic options, focusing on nutrition, gut health, and overall wellness. We work together to create a personalized plan that fits your needs.

Do You Treat Children at THE903NP?

the903np only sees patients that are 18 years and older.

How do I schedule an appointment?

You can conveniently schedule your appointment by clicking here or by contacting our office at (903) 903-0903.

Is it OK to text 903-903-0903 After Hours?

Of course! You can text the903np any time, day or night. Improving access to care is of utmost importance to us. We will respond as soon as possible.

Do you accept insurance?

At this time, the903np does not file insurance claims directly. However, we will provide you with a receipt for your services, which you can use for reimbursement. We're available to assist you with the filing process with your individual insurance carriers.

Will my insurance Agency reimburse me for the cost of my visit?

It is impossible to predict every insurance carrier's process, so we recommend that you reach out to your insurance carrier and ask them if they reimburse for medical practices that do not accept insurance.

Do You Accept Payments with My HSA or FSA card?

We sure do! All services provided by the903np should fall under allowable services for Health Savings Accounts and Flexible Spending Accounts.

How does direct primary care differ from traditional primary care?

Patient-centered care is at the core of direct primary care (DPC). As a DPC provider, the903np operates free from the demands and restrictions imposed by insurance carriers in traditional primary care settings. This freedom allows us to prioritize meaningful interactions tailored to your needs during each visit. We offer flexible scheduling options, including after-hours, in-home, and virtual visits, to accommodate you and your family. With our direct pay model, you pay an upfront, flat rate for each visit, avoiding unexpected fees and complicated insurance processes. This approach keeps our operating costs lower and enables us to focus entirely on unrushed, exceptional care at every appointment.

How does the dpc model keep costs lower and how does that affect me?

Operating under insurance-based models demands significant time and additional staff for organizing, reviewing, filing, and managing payment claims to third-party payers. By choosing to forgo insurance, we can minimize hiring and overhead costs, enabling us to see fewer patients while providing a higher quality of care.

What can I expect during my first appointment?

Your first appointment is scheduled for one hour, where we take the time to understand your health history, your current concerns, and your wellness goals.

Do you offer same-day appointments?

Yes, we offer same-day appointments both in office and via telemedicine. Book your same-day appointment now by clicking here or by contacting our office at (903) 903-0903 to check for same-day availability.

What is your cancellation policy?

We understand that things can happen, but kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. If you have to cancel or reschedule your appointment within 24 hours of your appointment time, a $50 cancellation fee will apply.

How do I get in touch if I have questions after my appointment?

You can reach us at (903) 903-0903. Remember, you may call or text if you have any questions after your appointment. We’re committed to improving your access to care and ensuring you have the support you need, when you need it.

Where are you located, and what are your hours of operation?

We are located at 2221 HG Mosley Pkwy, Suite 101, Longview TX 75604. Our office hours are Mon-Thurs 9:00 am-4:30 pm and Fri 9:00 am-3:00 pm. After hours and weekends hours upon request.. Please visit our Contact Us page for any questions.